Some of your customers are about to leave, their buyers put you on the escalation list. Your processes do not run as they should and cause additional work and rework. You lose money. Your customers and employees are dissatisfied, quick action is required.
Most companies would now try to combat the symptoms and make gradual improvements through trial and error. You may be able to appease your customers and employees for the time being, there is, however, still a long way to go towards a permanent solution.
Together with you we will measure the errors in the processes, identify their causes and then systematically eliminate them. We then set up a process control system so that you can maintain the process level reached. A number of quality tools and methodologies are used for this, our consultants select the right one for you, for example Kaizen, CIP, SPC, Lean or Six Sigma.
We involve your employees in problem solving and train them to be problem solvers. This enables them to get a handle on quality and process problems first with coaching, later independently.
Together with your management team, the NET.WORK consultant and coach takes responsibility for the definition and control of the joint improvement activities. If you act courageously and select the right and important improvement topics, you can usually achieve a benefit of 10% of EBIT in the first year.